Carriage & Returns

Carriage information:

Carriage will be payable at the stated rates, or the goods can be collected from our Southampton depot at -

Electrical Safety Matting C/O Martin's Rubber
Orchard Place
Southampton
SO14 3PE
United Kingdom

(Location shown on the Google map below).

Please be aware that the matting weights are as follows;

• 3.0mm thick matting weighs approximately: 4.5kg per m2
• 4.5mm thick matting weighs approximately: 6kg per m2
• 6.0mm thick matting weighs approximately: 9kg per m2
• 9.5mm thick matting weighs approximately: 13kg per m2

Any quantity weighing over 30kg will be palletized and will have to be forklifted onto an appropriate vehicle if you are collecting.

Returns information:

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

To return an item please follow these instructions:

Please return your unopened item(s) within 30 days of purchase with a copy of your original invoice to the following address:

Electrical Safety Matting Returns
Orchard Place
Southampton
SO14 3PE
United Kingdom

Once the refund is processed you will be informed via the email address which is registered to your account.

NOTE: You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).